An Service Blueprint is a UX design tool that allows you to visualize and plan the interaction between the user and a digital interface. It is used to define and document the interaction flow, interface states, interface elements, and transitions between them.
Similar to a musical score, each element is graphically represented on a timeline. The elements of the Service Blueprint may include buttons, menus, forms, input fields, screens, error messages, among others. Each element is represented as a symbol in the score and placed on the timeline according to its position in the interaction flow.
The Service Blueprint also allows defining user actions and interface responses in each state. For example, if the user clicks on a button, the Service Blueprint can indicate that a new screen should be displayed or that an input field on the same screen should be updated.
STEP 1: Identify the artifacts and list them in the column.
STEP 2: Try to find the touchpoints between the user and artifacts and how they are related.
STEP 3: Sequence the happy path and main alternative paths, but do not go into too much detail.
When to use an interaction score?
An Service Blueprint can be used in several cases, including:
- Design of new interfaces: This tool is useful for designing new digital interfaces and planning how the user will interact with them.
- Redesign of existing interfaces: If an existing interface is being redesigned, can help identify problems in the current interaction and plan improvements.
- Documentation of interaction: Is also useful for documenting the interaction in an existing interface and sharing this information with other members of the design or development team.