User Journey Maps are diagrams that provide a visual representation of the steps a user takes when interacting with a product or service. By studying the user journey, designers and developers can gain a better understanding of how users interact with the product or service, and how they experience it. This can be invaluable in identifying areas of the product or service that may need improvement and simplifying the user experience. Additionally, user journey maps can also help to identify any areas of the product or service that are particularly successful, and that may be worth exploring further or replicating in other areas.
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